My start in 1987 was a collection of knowledge & experiences I gained from working with large size travel agencies of the 80’s. I felt it would be more satisfying to manage tours independently than being limited to a set & standardized pattern of operations.
Every year I make efforts to increase clients by focusing on wider marketing & advertising for more visibility of premium tours. Spenta offer new destination plans to visit East Europe & never before adventure activities in 2013. My unique facility is that I have moved from a cost based approach to value-for-money- pricing . We have leisure tours consisting of both premium & budget tours. Additionally we have been handling educational & adventure trips for schools & colleges. Our working style too does not reflect too many tours but selective scheduling round the year & improvement of customer service .Today thanks to internet we do have a global presence through our website www.spentatour.com & many more affiliations & tie ups than before. It has been challenging to handle the recent business overseas with WZCC & we are open to similar joint ventures.
Today expectations have changed & clients are now better informed & actually decide their future destinations. So I am quick to take note of this newness & present them with novel experiences & packages.
For me this is a matter of luck. If I have sourced the right supplier, the responsibility is shared & I am complimented. If not, the responsibility is born by me & my team who need to put in double efforts to make the tour a success without inconveniencing the client.
Customers are -mainly from Zoroastrian lineage comprising of senior citizens who join my group tours & individual families who seek out more from their holidays. The rest of my clients are cosmopolitan from corporate offices, clubs, federations, associations & educational institutions. Customers come to me mainly by word of mouth & so its mostly an emotional connection between my clients & spenta.
Spenta means bounteous & furthering . It was my dream to have a sustained business which would not be affected by age or time . I have realized this dream through my motto “ Come as a guest and leave as family”
My wife who is the joint director & my son who volunteers on operations of large size group trips.
My new products, my understanding of client requirements over the years, support from my team, my affiliations with organizations & travel bodies & my goodwill with my clients.
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